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User Reviews for Crowne Plaza Grand Rapids, Grand Rapids

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Nov 7, 2011 by Eric from Sherman, TX
Overall Rating: 3

“Old, refurbished kind of. Dark and hard to find at night. Night staff was trying to handle three calls and two customers when I arrived... understaffed and old. Certainly not up to the 3 star + rating Priceline gave it.”

May 26, 2011 by Annelise from Toronto, Canada
Overall Rating: 10

• Easy to get to, perfect shopping area, easy parking.
• The flat screen TV was great but the picture was distorted.

“The hotel was easy to find, the sign in fast and the beds were so comfortable. Even though it was Wednesday night, we only heard 1 plane overhead. Very quiet. I recommend this hotel to anyone.”

Apr 18, 2011 by Eric from Rolling Meadows, IL
Overall Rating: 10

• Free Internet.

“This hotel is in a great location! The rooms are clean, the beds are comfortable and the Internet is free. I stay here every time I come to Grand Rapids.”

Apr 2, 2011 by Megan from Elk Rapids, MI
Overall Rating: 10

• Beautiful updates! Great hotel, friendly staff. Loved the pool and hot tub.
• We had a room on the first floor and I am not sure that the window locked.

“Since I stayed at this same hotel a few years ago, they have done some GREAT renovations! The lobby, rooms and pool are all very nice. Staff was helpful. Location is great just about anything that you would need is within a mile or so.”

Jan 29, 2011 by Gatry from Jackson, MI
Overall Rating: 9

• Convenient, clean and altogether a very nice experience.
• Nothing.

“Very nice facilities, clean and close to activities.”

Jan 19, 2011 by Patricia from Santa Clara, CA
Overall Rating: 10

• Convenience & the friendly & upscale treatment by staff!
• Someone did open my door (probably keyed the same as my card), but I did have the flip-lock so they were stopped. It was frightening!

“Except for my final night when someone opened my door which was averted by the flip-lock, it was a good experience! I did not feel the security was very helpful - they dismissed it & just told me that there was probably another room with the same key. (Not very comforting! I did not feel their response was an appropriate one for a 75 y/o who was terribly frightened! Otherwise a great hotel & staff!”

Jan 3, 2011 by Priscilla from Newaygo, MI
Overall Rating: 10

• We enjoyed the cleanliness and updated decor of our room. It was crisp, neat, and contemporary, excellent!
• We enjoyed it all.

“We arrived late in the evening. We were treated well, given a beautiful room, and a very polite and helpful staff. The hotel was very attractive and so clean, something that is very important to us.”

Nov 16, 2010 by Dannon from Chicago, IL
Overall Rating: 8

• Has been recently updated and it beautiful!
• The slat screen TV was not clear; the air was very loud.

“Overall, this was a great hotel to stay in while visiting Grand Rapids. My expectations were exceeded.”

Oct 22, 2010 by Mike from Salida, CO
Overall Rating: 7

“New more updates to this place, updated bedding but then other things on the place were in need of repair.”

Sep 30, 2010 by Sherrie from Dearborn, MI
Overall Rating: 8

• The entrance to the hotel was not clearly marked; we missed the entrance to the office complex several times.

“ The hotel was located in a nice office complex area. The front desk staff were pleasant. ”

Aug 30, 2010 by John from Romulus, MI
Overall Rating: 9

• Loved the flat screen TV. Bed was comfy.

“Great location, friendly staff, clean comfortable rooms.”

Aug 23, 2010 by David from Copley, OH
Overall Rating: 9

• Very comfortable beds.
• Extremely slow wireless.

“I was just looking for a place to stay the night, have access to free Internet and a clean place to take a shower. I named a price on Priceline thinking I'd get something like Red Roof Inn and was pleasantly surprised with chain I got. Even more surprised when I saw the room. Newly remodeled, nice furniture, very comfortable beds. I didn't notice it but my daughter said she noticed a smell. The only two things I wasn't happy with was that there was no mini-fridge and the wireless speed. In today's world, with everyone having laptops you need more than just a wireless connection. It needs to be fast. Plus, it kept dropping. Other than those two minor things I was very happy with it. We didn't use any of the facilities like pool, restaurant, etc. Just checked in, drove around to entrance closest to our room and went in.”

Jun 15, 2010 by Ocala Falcon from Long Beach, CA

• Pool and hot tub also the staff was very friendly.
• Response time for room service and had to talk to management about housekeeping taking care of the room.

“Overall, great experience the hot tub and pool facilities were great , it just seemed understaffed at times based on the response times of housekeeping , but no big deal. I would definitely book again!”

May 5, 2010 by Trina from Fife Lake,MI
Overall Rating: 8

• Location.

“Located near airport and numerous restaurants and shopping.”

Apr 29, 2010 by Marva from Indianapolis,IN
Overall Rating: 8

• It was located very close to our daily destination and is also close to restaurants.
• Our room lacked towel racks.

“ This hotel is under renovation. I would like to think that once completed it will be a great place to stay. My husband loved the hot tub. Because I asked we were given a room that was quite comfortable.
”

Mar 23, 2010 by Patti from Portage,MI
Overall Rating: 7

• Location was easy to get to.
• Food service was not readily available.

“Food service and restaurant staff impacted my satisfaction with this hotel. Restaurant had limited hours, and was not staffed appropriately for the number of people we had in our meeting - 150 plus. There was too much furniture in my hotel room. Two double beds, with a chair wedged between the bed and the window. You couldn't get to the chair or the floor lamp if someone was seated at the desk. There was a power strip taped to the desk for additional outlets, and there we a stain in the middle of the comforter - not very inviting! If in a pinch - I'd stay here again. But only in a pinch!”

Sep 30, 2009 by Steve from Sheboygan,WI
Overall Rating: 8

• Location was great and
  staff was friendly.
• Bathroom is small.

“Nice complex.”

Jun 20, 2009 by Mike from Mount Pleasant,MI
Overall Rating: 7

• Bed was comfortable.
• Fire alarm at 5:30 am.

“The hotel was clean, but is getting dated. I don't think it should continue to be considered a three star hotel.”

Mar 30, 2009 by Caleb from Chicago,IL
Overall Rating: 1

• The room service food was great.
• Everything else.

“My CD player didn't work, I almost busted my head in the shower 2-3 times a day, cause there was no slip mattress! The breakfast wasn't served until 6:30, when every other hotel serves at 6. Out of 8 ice machines in the hotel(2 on each floor), only 1 worked! Valet was never around. Highly flaunted sleep system was 1 pair of cheap ear plugs, a 1 size does not fit all blind, and lavender spray for your pillows that smelled like alcohol. The pillow top bed was an old bed with a pillow top put on it. I had a much much better stay at holiday inn express.”

Oct 16, 2008 by Ann
Overall Rating: 2

• The food was great and the room service girl was very friendly.
• Could hear room next to us, internet was down for hours, room was not clean and broken light bulb.

“Moved from first room - could hear next room very clearly. Large hair was left in the trash from previous guests and shattered light bulb in the nightstand light. Internet worked for first 4 hours of stay, went down for several hours. Front desk told us to call ISP tech's 800#. Spent 45 minutes on the phone for some guy who barely spoke English to tell me it was an Ethernet cable problem. Waited another 15 minutes for a new cable, and surprise, still didn't work. (Several other guests complained in the morning of same problem). My only positive of my stay - the food was amazingly good and the room service girl was very friendly and helpful.”

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Amenities at Crowne Plaza Grand Rapids, Grand Rapids

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Breakfast Buffet Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Outdoor Tennis Parking Pets Allowed Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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